Reference

gosu slot Legal terms for Indonesia

gosu slot Legal terms set out how access, account checks, wallet records and privacy choices work before you open an account.

Access depends on local lawPhone check before entryWallet records stay traceablePolicy contact path
gosu slot gosu slot Legal terms for Indonesia
CONTACT OPTIONS

Get help with Legal questions

A clear contact route matters when a policy question affects your account or wallet record.

Account access If you cannot complete the phone verification step, contact us with your registered number and the exact message shown on screen. We can explain the relevant Legal requirement without asking you to disclose your password.
Wallet records For a DANA, OVO, GoPay or QRIS record question, send the transaction date, reference and account phone number through our support route. We use those details to locate the record and explain its policy status.
Policy changes When you want a clause clarified or a personal detail corrected, name the section and requested change in your message. We will keep the request connected to your account record and explain the next Legal step.
DATA PRACTICES

How we handle your Legal data

Legal requests often involve personal details, so we separate policy records from casual account messages.

Account details

We use your registered phone number and submitted account details to connect a Legal request with the correct record. If a detail is wrong, tell us which field needs correction and provide only the evidence needed to make that change.

Payment references

A DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI reference may help us match a wallet event. We do not need your wallet password or banking login to investigate a policy question.

Cookies

Cookies can help preserve your Legal page position or remember a session preference on the same device. You can ask us which cookie purpose applies to a page and request clarification before continuing.

Security checks

Phone verification is used before account access so a Legal request is linked to the person controlling the account path. Never share a one-time code with another person, including someone claiming to be support.

Retention

We keep a policy request only for the period needed to answer it, maintain an account record or resolve a wallet discrepancy. Ask us about the retention reason for a named record rather than sending duplicate documents.

Change requests

To request access, correction or deletion where applicable, identify the account phone number, describe the request and name the Legal section involved. We may ask for a further identity check before changing protected data.

Answers before you open an account

These Legal answers address the searches we hear before an Indonesian account is opened. They cover local access, identity checks, wallet references, cookies, data changes and the route for raising a policy question. Read the relevant answer first, then contact us with the smallest useful set of account details.

Our Legal page covers account access, local eligibility, phone verification, personal data, cookies, wallet references and requests to correct or remove information. Access depends on local law, so you should also follow the rules that apply in your own location before opening an account.

Access is available where local law permits and depends on local law in your location. We ask you to complete the account phone check before entry. If the access screen does not accept your details, contact us with the displayed message rather than creating another account.

Phone verification helps connect the account to the person requesting access and reduces confusion when a policy or wallet record needs checking. Complete the step with your own number, keep the code private and contact us if the verification message does not arrive.

We may use a DANA or QRIS reference, date and account phone number to match a wallet event with the correct account record. Send only those details through our support route; never send a wallet password, banking login or one-time code.

Yes, you can ask us to correct an inaccurate account detail by naming the field, registered phone number and Legal section involved. We may request an identity check before making a protected change, and we will explain if a record must be retained.

Cookies may preserve a session or page preference on your device. They do not replace account verification. If you want details about a cookie purpose or want to ask about a preference, contact us and name the page or device behaviour you noticed.

Send the clause name, your registered account phone number, the date of the issue and a short description through our support route. For wallet matters, add the relevant DANA, OVO, GoPay, QRIS or bank reference, but do not include passwords.